We understand that plans can change. Our goal is to provide a cancellation policy that is clear, fair, and easy to understand.

This Cancellation & Refund Policy applies to direct bookings made through Legacy Stays, unless otherwise stated during the booking process. For reservations made through third-party booking platforms such as Airbnb, Vrbo, or Booking.com, the cancellation terms of the applicable platform will govern the booking transaction.

This policy should be read together with our Terms & Conditions, Rental Agreement, and Privacy Policy.

Standard Cancellation Policy

For direct bookings made through Legacy Stays, the following cancellation terms apply unless a different policy is clearly stated at the time of booking:

Cancellation deadlines are measured from the scheduled check-in date and time in the local time zone of the property. The cancellation policy shown at the time of booking and in your reservation confirmation will govern your reservation.

What Is Refunded

When a refund is due under the applicable cancellation policy, the refund may include:

The following are generally non-refundable unless required by law or expressly stated otherwise:

Refunds, when approved, are returned to the original payment method used for the reservation.

Refund Processing

Approved refunds are typically processed within 3 to 5 business days after cancellation is confirmed. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account. Legacy Stays is not responsible for delays caused by financial institutions or third-party payment processors.

Reservation Changes & Date Modifications

Guests may request a change to their reservation dates before arrival. We will make reasonable efforts to accommodate date changes when possible, but changes are not guaranteed and remain subject to availability.

If a reservation is moved to new dates:

Where appropriate, we may offer a date change instead of a cancellation, but we are not obligated to do so.

Early Departures

If a guest checks out before the scheduled departure date, unused nights are generally non-refundable.

Exceptions may be considered if:

Personal schedule changes, weather preferences, transportation disruptions, or other circumstances outside the property itself generally do not qualify for a refund after check-in.

No-Shows

If a guest does not arrive for a confirmed reservation and does not cancel before the scheduled check-in date, the reservation will be treated as a no-show. No-shows are generally non-refundable.

If you know you will not be able to arrive, please notify us as soon as possible so we can properly document the cancellation and confirm whether any refund applies under your reservation terms.

Travel Disruptions & Personal Circumstances

Legacy Stays is not responsible for circumstances outside our control that affect travel plans, including:

For this reason, we strongly recommend purchasing travel insurance to protect against unexpected changes or interruptions.

Property Unavailability / Force Majeure

In rare cases, Legacy Stays may need to cancel a reservation if a property becomes unavailable or unsuitable for occupancy due to circumstances beyond our reasonable control, including but not limited to:

If this occurs, Legacy Stays may, at its discretion:

Except as required by law, Legacy Stays’ liability in these situations is limited to the amounts paid directly to Legacy Stays for the reservation. We are not responsible for airfare, alternate lodging booked independently, transportation, meals, or other incidental expenses.

Special Circumstances

We understand that extraordinary situations can arise. If you believe special circumstances should be considered, please contact us as soon as possible.

Legacy Stays may review requests for exceptions on a case-by-case basis, but exceptions are not guaranteed. Any exception granted will be at the sole discretion of Legacy Stays and will not create an obligation to grant similar exceptions in future cases.

How to Cancel

Direct Bookings

If you booked directly through Legacy Stays, please contact us at:

Email: support@legacystays.com

Please include:

We will confirm receipt of your cancellation request and advise you of any refund eligibility.

Third-Party Platform Bookings

If you booked through Airbnb, Vrbo, Booking.com, or another third-party platform, cancellations must be made through that platform in accordance with its procedures and policies. Legacy Stays may assist with stay-related questions, but the platform’s cancellation and refund rules will govern the booking transaction.

Relationship to Other Policies

This Cancellation & Refund Policy should be read together with:

If there is any conflict between this policy and the cancellation terms displayed at the time of booking, the terms shown during the booking process and in the reservation confirmation will control.

Changes to This Policy

Legacy Stays may update this Cancellation & Refund Policy from time to time. The version in effect at the time a reservation is made will govern that reservation. The most current version will always be available on our website.

Contact

If you have questions about this policy or your reservation, please contact:

Legacy Stays LLC
Email: support@legacystays.com
Phone: [Primary Phone Number]

Acceptance

By completing a reservation with Legacy Stays, you acknowledge that you have read and agree to the cancellation terms applicable to your booking.

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